![]() ![]() General: Connection Refused, Make sure remote desktop is enabled on the computer and the computer's firewall's configured to allow incoming remote desktop connections.General: Black screen after I log into my PC.General: A tap results in a right mouse click instead of left mouse click.General: "The installation package could not be opened" is shown during installation.Fluid: Black bars on the side of the screen or desktop not fill iPad Pro 11" screen.Connect: "The remote computer does not support the requested service".Mac: Why is Jump Desktop Connect asking for permission to record my screen and control my computer?.Mac: Catalina: Can not send mouse clicks or key strokes to the remote computer after updating to macOS Catalina.iPadOS 14.2: Physical Mouse: Left clicks do not work.Then select the file you exported in step 1. Finally, open up Jump Desktop import your computers by clicking File -> Import.The download should be free if you've already purchased Jump Desktop from the Mac App Store. Redownload Jump Desktop from the Mac App Store: Open up the Mac App Store app on your Mac and re-download Jump Desktop.Delete the trial / web store version of Jump Desktop: Open up the Applications folder on your Mac and delete all apps named Jump Desktop.Export your computer lists: Open Jump and click File -> Export.Here's how you do that and make sure you keep your computer connection settings: Easy setup and reliable: Jump Desktop is very easy to configure anyone can do it Just visit: on your PC or Mac, click the ‘Automatic Setup’ link and follow step-by-step instructions. In this case, you need to migrate over to the Mac App Store version of Jump Desktop. Jump Desktop also supports our own, high performance, next generation remote desktop protocol called Fluid Remote Desktop. If you've previously used the web store version of Jump Desktop and then purchased the Mac App Store version of Jump, the trial version will still prompt you for a license. Like the Mac App Store version, this also does not require unlocking or licenses. ![]() This does not require unlocking or licenses.
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